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Surado CRM Online_
On-Demand CRM Solution

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Online CRM /On Demand CRM
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Call Us: 1-800-478-7236
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What is CRM?
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Why Online CRM?
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Why Surado?
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Online CRM Security
- Blog & Resources
Brochures
White Paper
Small Business CRM Software Guide(PDF: 757k)
. Workgroup Calendaring &
Scheduling
. To-Do's List
. Integrated E-Mail
. Resource Scheduling
. Attach Documents
. Integration with Microsoft Office
. Activity Tracking
. Knowledge Base
. Global Search
. Contact Group / Lists
. Track Relationship Networks
. MS Exchange Integration (Optional)
. Analytics & Reporting
. To-Do's List
. Integrated E-Mail
. Resource Scheduling
. Attach Documents
. Integration with Microsoft Office
. Activity Tracking
. Knowledge Base
. Global Search
. Contact Group / Lists
. Track Relationship Networks
. MS Exchange Integration (Optional)
. Analytics & Reporting
. Opportunity Management
. Forecasting & Pipeline Analysis
. Sales Workflow Automation
. Team Selling & Management
. Inventory & Quotes
. Source Tracking
. Lookups & Groups
. Integrated E-Mail
. Automated Business Triggers
. Productivity Analysis
. Multi Product/Service Sales Stages
. Knowledge Base
. Win/Loss Analysis
. Literature Fulfillment
. Cross-sell and Up-sell Analysis
. Web Resources for Research
. Back-Office Integration (Optional)
. Online Lead Capture (Optional)
. Analytics & Reporting
. Forecasting & Pipeline Analysis
. Sales Workflow Automation
. Team Selling & Management
. Inventory & Quotes
. Source Tracking
. Lookups & Groups
. Integrated E-Mail
. Automated Business Triggers
. Productivity Analysis
. Multi Product/Service Sales Stages
. Knowledge Base
. Win/Loss Analysis
. Literature Fulfillment
. Cross-sell and Up-sell Analysis
. Web Resources for Research
. Back-Office Integration (Optional)
. Online Lead Capture (Optional)
. Analytics & Reporting
. Open, Track & Resolve Incidents
. Unlimited Support Tickets
. Service Console View
. Track Resolution Time & Costs
. Service Level Agreements (SLAs)
. Track Billing Information
. Complete Customer History
. Converts E-Mail into Tickets (Optional)
. Return Merchandise Authorizations
. Knowledge Base
. Support Process Automation (Optional)
. Track Activities
. Attach Documents
. Customer Self-Service (Optional)
. Track Support Productivity
. Analytics & Reporting
. Unlimited Support Tickets
. Service Console View
. Track Resolution Time & Costs
. Service Level Agreements (SLAs)
. Track Billing Information
. Complete Customer History
. Converts E-Mail into Tickets (Optional)
. Return Merchandise Authorizations
. Knowledge Base
. Support Process Automation (Optional)
. Track Activities
. Attach Documents
. Customer Self-Service (Optional)
. Track Support Productivity
. Analytics & Reporting
Why On Demand CRM
Benefits of On Demand CRM Solution
- No Software to Purchase, Install or Maintain
Unlike traditional software that has to be installed on your computer, with On Demand CRM, you simply access the software using the internet. You won't have to worry about losing your information if your computer crashes. Best of all, you won't ever have to worry about upgrading your software! Why? Because we do it on our servers for you.
- Highly Secure
Most traditional software has to be installed on your servers and computers. Unless you have a very robust security plan in place, your servers and your computers are susceptible to outside intrusion and/or internal employees that may compromise the integrity or the availability of your information. With Surado CRM Online, we take security seriously to a whole new level so that all your information is protected all the time. Period! To learn more, please Click Here.
- Get Features When You Need Them
On Demand CRM is a flexible solution that allows a business to subscribe to only the features they need, when they need them. This "pay as you go" model enables a business to adapt a On Demand CRM solution to their needs. Typically, a new feature can be enabled online, and once subscribed, it becomes available to the end-user after their next login.
- Get the Latest Versions
All software upgrades are carried out to minimize any service interruptions so that you always have access to the latest version of Surado CRM Online. Because we want to make sure you benefit from the latest technology, our Research & Development group is always finding new ways of improving Surado CRM Online. The end result, you get the latest versions the moment it is released automatically without having to pay for an upgrade! All this is done without having to download or install any software on your computer.
- No Server and other Hardware to Purchase, Install or Maintain
Traditional business software may require you to purchase a server so that information can be shared between your employees. With On Demand CRM, you won't have to worry about purchasing and maintaining a server. Why? Because we store all of your information on highly secure and highly available servers in one of our data centers.
- Up & Running in 30 Seconds!
Have you ever purchased on premise software? If you have, you know the amount of effort that goes into installing, configuring and getting the system up and running on each computer connected to the server. With Surado CRM Online, you can literally be up and running in less than 30 seconds! How? Once you complete you service subscription, an automated process creates a highly secure database on our servers in our data centers for your company that can only be accessed by you and whomever you authorize. This entire process takes less than 30 seconds!
- Knowledge Management & Collaboration
With On Demand CRM, users can share and collaborate information on customers, vendors, suppliers, strategic partners and other relationship from anywhere. Because everyone gets to see the same information no matter where their physical location is, businesses with decentralized employees will be better able to manage knowledge and collaborate with each other without incurring the cost and the complexity of a Wide Area Network (WAN).
- Affordable Monthly Subscription
On demand licensing enables software to become a variable expense, rather than a fixed cost at the time of purchase. Unlike having to pay for the entire software and hardware up front, with Surado CRM Online, your monthly subscription helps you move your company forward with the power of CRM without breaking the bank! This frees up cash reserves for other operational and inventory costs.
- Access Anytime, Anywhere using the Internet
With traditional software, you can usually only use it when you are in the office. Some solutions offer the ability to have it on a laptop that you have to carry around. And of-course most businesses out there have heard of services such as GoToMyPC. However, why go through all that hassle of multiple connections, multiple computers that have to be setup to access your information. With on demand CRM, you can access your CRM information from any computer connected to the internet, anytime from anywhere in the world!
- Add Users Rapidly
On premise solutions may force you to purchase 3-5 user licenses at a time or force you to purchase a license per computer even if it is used occasionally. With Surado CRM Online, you just pay for the number of users that need access today and add users as you need them. This approach not only reduces costs but just makes more sense!
- No Need for System Administrator
Ever wondered what your life would be without the need for a Server and Computer administrator? Well wonder no more! Since we do all of the administrative related tasks (security checks, updates, upgrades, backups, etc.), you will not need a system administrator to manage your CRM access.
- Reduce IT Costs
On demand CRM allows you reduce your overall cash requirements to maintain and manage a team of employees and a host of servers and computers. How? Since you don't have any servers and since you don't have to install and maintain software, you reduce your overall capital expenditure as well as IT personnel costs related to managing your CRM initiative.
- At the End of the Day…
While all the cost benefits and flexibility make a compelling case for choosing an On Demand CRM solution, the most important factor should always be building relationships. Surado CRM Online allow businesses to better serve their customers and build long term loyalty. Once only available to large organizations, Surado CRM Online removes the cost and operational barriers to implementing a customer-driven strategy for businesses of every size.
Note:
On Demand CRM is also known as Hosted CRM or a Software as a Service CRM.











Surado CRM Online