Products
Web Access_
Customer Access through SURADO WEB SELF-SERVICE
Surado Web Self-Service is a product option that extends Surado CRM by enabling companies to provide Web-based Self-Service options to their clients. Based on Microsoft's .NET technology, the Self-Service module is tightly integrated with Surado CRM, helping to provide a better customer service experience while reducing costs.Surado Web Self-Service Features:
- Provides clients with Internet Knowledge Base search for Self-Service support resolutions.
- Client Self-Service reduces support costs while allowing for quick and easy download of support documents.
- Web Tickets allow clients to submit and review status of Customer Service Tickets via the Internet.
- Web Ticket reduces manual "cut and paste" of e-mail ticket submissions. Tickets are automatically created and assigned.
User Access through SURADO CRM WEB
Surado CRM Web allows remote users to access basic Surado CRM functionality through a Web interface. In addition to creating and modifying contacts, users can manage activities (including To-Do's), sales opportunities (including the Opportunity Management Sales Funnel), quotes and customer service tickets.
Surado CRM Web Benefits:
- Access critical CRM information from the Internet, anytime, anywhere in the world using Surado CRM Web.
- Similar look and feel of the Surado CRM Windows Interface reduces learning curve and total cost of ownership.
Web Site Integration through SURADO WEB ELEADS
Surado Web eLeads is an integrated solution for Surado CRM. With eLeads, when your clients request information about your products and services from your web site, a contact record and any necessary activities are automatically created for fast and efficient follow-up.
Click Here for more information on Surado Web eLeads...