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Surado Solutions, Inc.
2060 Chicago Ave. · Suite C5 · Riverside · CA · 92507 · USA
Telephone: (951) 682-4895 · FAX: (951) 682-3846
www.SuradoCRM.com
Media Contact:
Marian Prigmore
(800) 4SURADO
(800) 478-7236
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***For Immediate Release***
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Georgia Student Finance Commission Selects Surado CRM
Functionality, Affordability and Corporate Responsiveness Key Reasons for Selecting Surado CRM
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Riverside, CA, September 8, 2004 - In keeping with its commitment to providing powerful, versatile and sensible solutions that help companies know their customers and keep them for life, Surado Solutions, the emerging innovator in Customer Relationship Management (CRM) software, today announced that Georgia Student Finance Commission has selected Surado CRM.
The Georgia Student Finance Commission (GSFC) is the agency responsible for administering student financial aid programs provided by the State of Georgia, including the HOPE Scholarship Program. Their mission is to promote and increase access to education beyond high school for Georgians by delivering financial aid information, services, and funding in a way that is fiscally responsible and understandable. GSFC makes low-interest federal Stafford and PLUS loans to students and parents, and GSFC is the only lender in Georgia providing service-cancelable loans to encourage students to train for careers in critical need areas such as teaching and health care.
Surado CRM was selected through a competitive RFP process initiated as a result of GSFC's enterprise wide reengineering initiative. Begun in 2003, GSFC identified a need for an enterprise Customer Relationship Management System that could provide a platform to improve all aspects of its customer service delivery including contact and issue management for its Customer Service, Marketing, Sales, and Support functions.
"We chose Surado CRM over other industry solutions due to the powerful functionality it offered at an affordable entry price," said James Baumann, Director of Information Technology for Georgia Student Finance. "As a first time CRM user, we needed a rich feature set built on industry standard technology that is flexible, customizable and supported by a responsive company. It's been quick to implement and easy to use--we look forward to growing with Surado CRM."
Jay Scully, Senior Vice President of Technology Consulting Associates (TCA), the Surado Integration Partner selected for the project, stated, "The Surado professionals we worked with on this project are exceptionally knowledgeable and customer oriented. They waste no time, get it done right, and have a solution available to the client quickly, passing their knowledge efficiently to the users and support staff. Working with Surado has been a very positive experience-they are great team players!"
"One of the main objectives of the GSFC is to evangelize their products to high schools and institutions of higher education in the State of Georgia," said Jack W. Robinson, Surado's Director of Sales, "Surado CRM will help them do this more effectively by providing a single view of each constituent, bringing together key pieces of information from several information silos. And to make serving their constituents even easier, using Surado CRM CTI Integration, Surado CRM will join together with their call center, triggering constituent records to automatically pop up as calls are received."
About Surado CRM
Surado CRM is available directly from Surado by calling 1.800.4SURADO (1.800.478.7236) or through Surado's Channel Partners. Product information, as well as a complete listing of Surado CRM modules and features can be found at www.SuradoCRM.com.
About Surado
Surado Solutions, Inc., founded in 1995, is headquartered in Riverside, CA. Surado provides a full spectrum of products and services in Customer Relationship Management (CRM) and e-business solutions. For more information about Surado's CRM products and services, visit www.SuradoCRM.com.
About Technology Consulting Associates
Technology Consulting Associates, LLC (TCA) was founded with the objective of providing expert technology and business consulting services at superior value. The company's founders are consultants with decades of experience working for large private and public consulting companies. TCA partners with Fortune 500 clients in a wide range of industries to deliver effective technology solutions, transforming business and delivering tangible results.
Surado CRM, Surado SCM SQL, Surado SCM Web and Surado are registered trademarks of Surado Solutions, Inc. All other product names and service names are trademarks of their respective companies. |
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