News
Surado Solutions, Inc.
2060 Chicago Ave. · Suite C5 · Riverside · CA · 92507 · USA
Telephone: (951) 682-4895 · FAX: (951) 682-3846
www.SuradoCRM.com
Media Contact:
Marian Prigmore
(800) 4SURADO
(800) 478-7236
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***For Immediate Release***
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Surado Releases Surado Web eLeads
Latest Release Takes Capturing and Routing Leads to a Whole New Level
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Riverside, CA, June 30, 2004 - In keeping with its commitment to providing powerful, versatile and sensible solutions that help companies know their customers and keep them for life, Surado Solutions, the emerging innovator in Customer Relationship Management (CRM) software, today announced the release of Surado Web eLeads.
Surado Web eLeads is an integrated solution for Surado CRM that enables information to be captured and routed internally. As customers inquire through a company's website, the system is able to automatically create contact records and follow-up activities, by designated account manager. By automating these tasks, follow up is faster and more efficient, reducing lead response time and cost while providing better customer service.
"We are taking Capturing and Distribution of leads from the Internet to a whole new level," said Sundip R. Doshi, Surado's CEO. "With Surado Web eLeads, our customers can capture leads, distribute them to the most qualified representative, create reminders for follow-up based on sales methodology, auto populate fields in Surado CRM, create a sales opportunity for Forecast Management, link the lead to a Contact Group, redirect leads to a Channel Partner or automatically respond to the person making the inquiry. The best part is that all of this is done automatically within seconds of capturing the lead from a web site."
"Smart companies are recognizing the importance of meeting customers' growing expectations for quick and accurate service," stated Cheryl L. McCarthy, Executive Vice President of Surado. "Directly or indirectly, you are sending a message. Providing faster, more reliable and convenient service says, 'I value your business and respect your time-and that's powerful!'"
Surado Web eLeads also allows companies to not only automatically create sales opportunities based on client service or product requests but also to review and track sales opportunities obtained through company or partner website.
Surado Web eLeads also includes eLeads Rules Manager, a powerful way to automatically respond to incoming requests for information, providing clients with electronic product brochures and other literature as necessary. The eLeads Rules Manager can also assist Account Managers by creating future follow-up activities based on customer requests.
Surado Web eLeads is a powerful tool that helps companies increase efficiency, improve customer service while realizing immediate returns.
About Surado CRM
Surado Web eLeads is available as an add-on module to Surado CRM and is available directly from Surado by calling 1.800.4SURADO (1.800.478.7236) or through Surado's Channel Partners. Product information, as well as a complete listing of Surado CRM modules and features can be found at www.SuradoCRM.com.
About Surado
Surado Solutions, Inc., founded in 1995, is headquartered in Riverside, CA. Surado provides a full spectrum of products and services in Customer Relationship Management (CRM) and e-business solutions. For more information about Surado's CRM products and services, visit www.SuradoCRM.com.
Surado CRM, Surado CRM Dashboard, Surado SCM SQL, Surado SCM Web and Surado are registered trademarks of Surado Solutions, Inc. All other product names and service names are trademarks of their respective companies. |
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