News
Surado Solutions, Inc.
2060 Chicago Ave. · Suite C5 · Riverside · CA · 92507 · USA
Telephone: (951) 682-4895 · FAX: (951) 682-3846
www.SuradoCRM.com
Media Contact:
Marian Prigmore
(800) 4SURADO
(800) 478-7236
|
***For Immediate Release***
|
Global Tel*Link Selects Surado CRM to Replace Siebel System
Ease of Use, Enhanced Functionality and Cost Savings Key Issues in Selecting Surado CRM
|
Riverside, CA, March 16, 2004 - In keeping with its commitment to providing powerful, versatile and sensible solutions that help companies know their customers and keep them for life, Surado Solutions, the emerging innovator in Customer Relationship Management (CRM) software, today announced that Global Tel*Link has selected Surado CRM to replace its customer service and support system currently provided by Siebel. Global Tel*Link supplies convenient and secure telecommunications service solutions to correctional facilities in more than half the United States.
"As a growing company needing to add user licenses for our Call Center, we decided to re-evaluate what is available in the marketplace," stated Laura Florey, Project Manager for Global Tel*Link, "After reviewing many packages including Siebel, Microsoft CRM, FrontRange HEAT and QAD MFG/PRO, Surado CRM was the overwhelming choice. Hands down, Surado CRM offered the most user-friendly customer service applications, enhanced functionality and strongest value right out of the box-and we were extremely impressed by the Surado CRM Dashboard, which allows each of our CSRs to create his or her own custom view."
"We are pleased to have been selected by Global Tel*Link, a trusted and respected telecommunications leader serving correctional facilities who value progressive technology and professional service," stated Cheryl L. McCarthy, Executive Vice President of Surado. "We are confident that Surado CRM will help power Global Tel*Link to higher levels of productivity and enhanced customer experiences, resulting in increased profitability.
"Like many of our clients, Surado CRM's rich feature set, rapid deployment and ease of integration with legacy data systems were also important to Global Tel*Link," stated Jim Tanner, President of Comvigo, Inc., the Surado Channel Partner who signed Global Tel*Link. "And Surado's ability to deliver exactly what the customer requested faster and more cost effectively than the competition really turned their heads."
"Channel Partners are an important part of Surado's growth," stated Sundip R. Doshi, CEO of Surado. "We are pleased to have Comvigo's dedicated and talented team to help ensure strong implementations of Surado CRM--and then backs them up with the type of service that keep customers for life."
About Comvigo
Comvigo is a technology company centrally located near Chicago, Illinois with offices near Boston and New York City. Comvigo specializes in integration and best of breed solutions, including Surado CRM, to help its clients achieve business goals in a timely and cost-effective manner.
About Surado CRM
Surado CRM is available is available directly from Surado by calling 1.800.4SURADO (1.800.478.7236) or through Surado's Channel Partners. Product information, as well as a complete listing of Surado CRM modules and features can be found at www.SuradoCRM.com.
About Surado
Surado Solutions, Inc., founded in 1995, is headquartered in Riverside, CA. Surado provides a full spectrum of products and services in Customer Relationship Management (CRM) and e-business solutions. For more information about Surado's CRM products and services, visit www.SuradoCRM.com.
Surado CRM, Surado CRM Dashboard, Surado SCM SQL, Surado SCM Web and Surado are registered trademarks of Surado Solutions, Inc. All other product names and service names are trademarks of their respective companies. |
|
