News
Surado Solutions, Inc.
2060 Chicago Ave. · Suite C5 · Riverside · CA · 92507 · USA
Telephone: (951) 682-4895 · FAX: (951) 682-3846
www.SuradoCRM.com
Media Contact:
Marian Prigmore
(800) 4SURADO
(800) 478-7236
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***For Immediate Release***
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Surado Releases Customer Support Flashboard Module
Latest Release Provides Real-time Snapshots of Customer Support Operations
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Riverside, CA, October 28, 2003 - In keeping with its commitment to providing powerful, versatile and sensible solutions that help companies know their customers and keep them for life, Surado Solutions, the emerging innovator in Customer Relationship Management (CRM) software, today announced that it has released its Flashboard Module, an option available for use with Surado CRM.
The Surado CRM Customer Support Flashboard Module is designed to provide customer support and customer service managers with constantly changing snapshots of key customer support activities within the organization. Key metrics displayed in graphical form provide managers with a quick visual of information necessary to make rapid decisions regarding re-deployment of resources to the most urgent support areas. Performance gauges such as Support Metrics by Urgency, Touch-points, Area, Type, Support Groups and more provide managers with the opportunity to act quickly to prevent potential bottlenecks in providing support.
Color coded alerts that fall outside of defined parameters provide managers with visual cues to take a proactive approach to managing resources, preventing unnecessary escalation of support issues and better serving your customers. The Support Flashboard can also be customized to each user's settings, identifying the key metrics that enable effective and efficient carrying out of tasks.
"The Flashboard provides a quick, clear and concise picture so managers can get a real-time understanding of how their customer care team is performing-where the calls are coming from, what the average resolution time is and what can be done to improve service," said Jerry Cumins, Product Development Manager, "With the ability to monitor key metrics and drill down to the detail level of a support issue, managers can spend more time identifying trends while increasing efficiency and effectiveness."
Surado CRM Support Flashboard is tightly integrated with Surado SCM SQL Enterprise CRM Suite, which provides an affordable, adaptable and easy to use customer service and/or help desk module with powerful automated business rules.
"We are excited to bring another set of powerful monitoring features for companies that respond to hundreds of customer service inquiries on a daily basis, said Sundip R. Doshi, Surado's CEO, "Providing Key Customer Service Metrics on a timely basis is essential to understanding customer needs so you can provide the type of service that keeps customers for life."
One of the first clients to benefit from the Surado CRM Customer Support Flashboard Module will be Black Box Corporation (NasdaqNM: BBOX), the world's largest technical services company dedicated to designing, building and maintaining today's complicated network infrastructure systems. Black Box will replace one of its current Kana systems with Surado CRM in December, 2003. "We are looking forward to enhancing operations through Surado CRM," said John Bonessi, Project Manager for Black Box, "The Surado Flashboard Module will help Black Box to identify potential gaps in performance, enabling us to provide even faster, more responsive service to our customers."
Availability
The Surado CRM Customer Support Flashboard Module, priced at US $1,500, is available directly from Surado by calling 1.800.4SURADO (1.800.478.7236) or through Surado's Channel Partners. Product information, as well as a complete listing of Surado CRM modules and features can be found at www.SuradoCRM.com.
About Surado
Surado Solutions, Inc., founded in 1995, is headquartered in Riverside, CA. Surado provides a full spectrum of products and services in Customer Relationship Management (CRM), E-Business and other customized software solutions. For more information about Surado's CRM products and services, visit www.SuradoCRM.com.
Surado CRM, SCM SQL, Surado SCM Web and Surado are registered trademarks of Surado Solutions, Inc. All other product names and service names are trademarks of their respective companies. |
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