Products
Support Flashboard Module_
Overview
The Surado CRM Support Flashboard module is designed to provide customer support and customer service managers with a real-time picture of various activities within the organization. Key metrics displayed in graphical form provide managers with a quick visual of information necessary to make rapid decisions regarding re-deployment of resources to the most urgent support areas. Performance gauges such as Support Metrics by Urgency, Touch Point, Area, Type, Support Groups and more provide managers with the opportunity to act quickly to prevent potential bottlenecks in providing support. Color coded alerts that fall outside of defined parameters provide managers the ability take a proactive approach, preventing escalation of support issues.
Best of all, the Support Flashboard can be customized to each user's settings. Define the key metrics that best enable you to effectively and efficiently carry out your tasks and personalize it -- it's that simple.
Benefits
Managers now can get a real-time understanding of how their customer care team is performing -- where the calls are coming from, what the average resolution time is and what can be done to improve service. With the ability to monitor key metrics and drill-down to the detail level of a support issue, managers can spend more time identifying trends while increasing efficiency and effectiveness.
Conclusion
For any Customer Care Department, the goal is to provide the best service possible by quickly, efficiently and effectively resolving issues. Surado CRM Support Flashboard Module provides managers constantly changing snapshots of key information to help them proactively manage resources to better serve customers.
For more information, availability and pricing on the Surado CRM Support Flashboard module, call 1.800.4SURADO (1.800.478.7236).
The Surado CRM Support Flashboard module is designed to provide customer support and customer service managers with a real-time picture of various activities within the organization. Key metrics displayed in graphical form provide managers with a quick visual of information necessary to make rapid decisions regarding re-deployment of resources to the most urgent support areas. Performance gauges such as Support Metrics by Urgency, Touch Point, Area, Type, Support Groups and more provide managers with the opportunity to act quickly to prevent potential bottlenecks in providing support. Color coded alerts that fall outside of defined parameters provide managers the ability take a proactive approach, preventing escalation of support issues.
Best of all, the Support Flashboard can be customized to each user's settings. Define the key metrics that best enable you to effectively and efficiently carry out your tasks and personalize it -- it's that simple.
Benefits
Managers now can get a real-time understanding of how their customer care team is performing -- where the calls are coming from, what the average resolution time is and what can be done to improve service. With the ability to monitor key metrics and drill-down to the detail level of a support issue, managers can spend more time identifying trends while increasing efficiency and effectiveness.
Conclusion
For any Customer Care Department, the goal is to provide the best service possible by quickly, efficiently and effectively resolving issues. Surado CRM Support Flashboard Module provides managers constantly changing snapshots of key information to help them proactively manage resources to better serve customers.
For more information, availability and pricing on the Surado CRM Support Flashboard module, call 1.800.4SURADO (1.800.478.7236).