Products
Support Authorization Module_
Overview
The Surado CRM Support Authorization Module works with the Surado CRM Support Module by enabling users to set up business rules to automatically facilitate an authorization process. The Authorization Server automatically routes authorization requests through specified reviewers, in a defined order, prior to receipt by support personnel. Built in flexibility allows for system administrators to customize the authorization process for a particular client, product, area and type of support request to ensure that the appropriate party is notified. And all of this can be accomplished without a single line of programming code!
Tightly integrated with Surado Web Self-Service module, the Support Authorization Module automatically notifies reviewers of new support tickets that require authorization by e-mail. Authorization can be administered via Surado's Web Self-Service Module.
Requesters of support will also be able to review the authorization and ticket status of their submissions through Surado Web Self-Service Module. Once a support ticket has gone through the entire authorization chain, it can be automatically assigned to a support representative for resolution.
Benefits
Now, you can enable your clients to not only submit support requests via Surado Web Self-Service Module but also to set up authorization rules for each of their employees submitting support tickets. This will ensure that support representatives receive support and/or work orders only after authorization by appropriate designees. The end result is a streamlined client approval process that delivers only approved requests to your support representatives.
Surado CRM Support Authorization Module adds the power of automated authorization for support tickets, customer case issues, work-orders and more to your system, creating efficiencies and timesaving functionality from start to finish.
Conclusion
If your Customer Care Department handles customer support and/or internal work-order and follows an approval protocol, the Support Authorization Module will provide an easy and automated means of managing the approval process. And, because it is so easy to use, you can be up and running as soon as you install it!
For more information, availability and pricing on the Surado CRM Support Authorization Module, call 1.800.4SURADO (1.800.478.7236).
The Surado CRM Support Authorization Module works with the Surado CRM Support Module by enabling users to set up business rules to automatically facilitate an authorization process. The Authorization Server automatically routes authorization requests through specified reviewers, in a defined order, prior to receipt by support personnel. Built in flexibility allows for system administrators to customize the authorization process for a particular client, product, area and type of support request to ensure that the appropriate party is notified. And all of this can be accomplished without a single line of programming code!
Tightly integrated with Surado Web Self-Service module, the Support Authorization Module automatically notifies reviewers of new support tickets that require authorization by e-mail. Authorization can be administered via Surado's Web Self-Service Module.
Requesters of support will also be able to review the authorization and ticket status of their submissions through Surado Web Self-Service Module. Once a support ticket has gone through the entire authorization chain, it can be automatically assigned to a support representative for resolution.
Benefits
Now, you can enable your clients to not only submit support requests via Surado Web Self-Service Module but also to set up authorization rules for each of their employees submitting support tickets. This will ensure that support representatives receive support and/or work orders only after authorization by appropriate designees. The end result is a streamlined client approval process that delivers only approved requests to your support representatives.
Surado CRM Support Authorization Module adds the power of automated authorization for support tickets, customer case issues, work-orders and more to your system, creating efficiencies and timesaving functionality from start to finish.
Conclusion
If your Customer Care Department handles customer support and/or internal work-order and follows an approval protocol, the Support Authorization Module will provide an easy and automated means of managing the approval process. And, because it is so easy to use, you can be up and running as soon as you install it!
For more information, availability and pricing on the Surado CRM Support Authorization Module, call 1.800.4SURADO (1.800.478.7236).