Surado CRM Online – Security
On-Demand CRM

Surado CRM Online Provides Security Your Business Demands

For any online service provider, Security is of utmost concern and this is for a very good reason. The integrity and reliability of our service demands that your data is secure at all times! That is why Surado has taken multiple levels of precautions to ensure that your access and data is always secure. By employing and implementing multiple layers of security, you can be assured that you will always have comprehensive security and business continuity with Surado CRM Online. We do this by using the latest software protection, firewall protection, 3 rd party intrusion detection systems, SSL encryption, and proprietary security products.

Surado's security policies are designed around the following areas:

Physical Security

• Facilities with reliable power (UPS and Backup Generators), Cooling and Network Infrastructure
• Secure Access to Data Center by Authorized Personal Only. All personal must go through three security checkpoints prior to accessing our Data Center.
• Security Monitoring including Closed Circuit Camera records each and every access to the Data Center.
• Alarmed based monitoring for intrusion detection
• Data is backed up that create multiple backup copies with no data ever leaving the data centers
• Surado also offers additional backup services to customers 3 rd party servers 

Multi-Tenant Access

• Surado's multi-tenant access provides for maximum scalability and performance for our clients
• An additional customer data access security prior to database level security authentication

Access Security

• Once you connect to Surado CRM Online servers, your entire communication with your computer and the Surado Servers are encrypted using security policies and certificates authenticated by the leading certificate authority Verisign.
• From the moment you or your employees access the Surado CRM Online login screen, the data is protected. Your unique ID and password, as well as all data in the subsequent connection are encrypted with 128-bit SSL, the same level of transaction security currently utilized by some of the world's largest Web banking and commerce businesses.

Network Security

• Surado's networks are secure using multiple security protocols to prevent unauthorized access. Each access has to be authenticated separately thus creating multiple roadblocks even for the most enthusiastic intruders.
• Switches and firewalls are deployed at each level for additional security protection
• Internal software systems and client facing servers are both on separate networks to ensure additional protection
• All networks are monitored by third party

Application Security

• Surado CRM Online application access to the database is employs a security feature that only the application can provide at the database login level. This utilization of user name and password code is encrypted by the Surado CRM application utilizing encryption and decryption security keys developed and tested by Surado developers.
• Unlike some on demand providers that may have more than one account segmented in a database structure, each Surado account has its own database structure. This further prevents data leakage to other customers in the event of application level security breaches.
• Administrators assign security rules that determine which users have access to which data and/or documents.
• Administrators can also assign security rules that determine which users have access to change record or row level access by other users.
• Applications are continuously monitored for security violation attempts. We block unauthorized attempts to access our data center, and we log and investigate any unauthorized connection attempts. 

Third Party Security Monitoring

• Surado employs a variety of 3 rd party tools (software and hardware) and monitoring services to ensure that Security to our entire operation is not compromised.
• For reasons relating to security, these tools and services are not disclosed and are constantly reviewed and updated.

Sound Security Policies & Procedures

• Confidentiality
• Surado respects the confidentiality of your data. We treat all data stored in Surado as the intellectual property of our customers. Access to your data can only be granted by you and no one else.
• Application Updates
• Surado's application updates are done automatically without human interaction at your data level.
• All application updates are carried out in a way to minimize any access interruptions.
• Surado Security Policies and Procedures
• Our best practice policies and procedures dictate how each area is protected and how Surado employees interact with each secure area in the most secure fashion.
• Surado employs a Security Policy Administrator that is responsible all security relating to Surado CRM Online services. The responsibilities of this individual include but are not limited to the on-going testing and improvement of our security measures.

Any changes to the Surado CRM Online Security policies will be published to the Surado CRM Online website. Surado reserves the right to change its security policies and procedures to ensure the highest level of security is provided to our customers at all times.