Job Title:  Software Implementation Specialist

The Company
Surado Solutions develops leading-edge software to provide Customer Relationship Management software solutions. Surado is a conservatively managed high tech company. The company is based in Riverside, CA and plans to relocate expanded corporate headquarters to the new University Research Park to accommodate its growth.

Responsibilities:

• Manage and own the complete go live process by collecting the information from the customer and translating it into a Project Plan.
• Prepare services proposal, develop project plans, schedules, resources, and milestones, in conjunction with deployment team, client management, and third party consultants.
• Manage and control customer expectations.
• Keep detailed project log of all project activity; Document and communicate "red flag issues" using CRM solution.
• Prepare and communicate detailed project plans and Visio diagrams to customer
• Act as the primary contact for customer throughout the project lifecycle.
• Manage, document, and control the change-order process;
• Identify potential problems or issues and take preventative or corrective actions;
• To be able to manage many tasks at one time and keep up with aggressive schedules.
• Participate in sales activities, proposal development and marketing of services to existing and new customers. Deliver package services.
• Work collaboratively with other Implementation Specialists, SMEs, Project Managers, Corporate and Services staff to develop consulting and project planning methodology, tools, and standards and development of analysts and consultants.

Experience / Skills required:

• 2-3 years implementation and/or project management in either software or hardware deployments.
• 4-6 yrs. Software implementation and/or development experience.
• Knowledge and understanding of Services strategic objectives and goals.
• Knowledge of CRM and/or ERP software solutions a plus.
• Strong leadership, communication, and organizational skills; Ability to take and accept responsibility.
• Strong team building skills.
• Skill in relationship development/management.
• Skill in decision-making.
• Outstanding time management skill.
• Flexible and easily adapts to change.
• Analytical and problem-solving skills.
• Tools: CRM Systems, Microsoft Project, Microsoft Excel. Experience with Client-Server or 3-tier architectures.
• Must be extremely detailed oriented and analytical.
• Skill in conflict resolution.
• Must be able to interact with technical (IT) as well as non-technical audience.

Educational Requirements:

• Bachelor degree in Computer Science or Business Administration or PMP certification or equivalent work experience.

Travel:

• Must be willing to travel 50% of the time to Client job sites.

Qualified candidates should E-Mail Resume To:

resume-pm2@surado.com for this position

OR fax resume to 951-682-3846

OR send resume to
Surado Solutions, Inc.
2060 Chicago Avenue, Suite C5
Riverside, CA 92507
USA

Please reference job number SIS206 in your correspondence. Please note, we do not accept unsolicited resumes. Only qualified candidates will be notified for interview.

Surado Solutions, Inc. is an Equal Opportunity Employer.