Job Title: Software Implementation Specialist
The Company
Surado Solutions develops leading-edge software to provide Customer
Relationship Management software solutions. Surado is a conservatively managed
high tech company. The company is based in
Responsibilities:
- Manage and own the complete go
live process by collecting the information from the customer and
translating it into a Project Plan.
- Prepare services proposal,
develop project plans, schedules, resources, and milestones, in
conjunction with deployment team, client management, and third party
consultants.
- Manage and control customer
expectations.
- Keep detailed project log of
all project activity; Document and communicate "red flag issues"
using CRM solution.
- Prepare and communicate
detailed project plans and Visio diagrams to customer
- Act as the primary contact for
customer throughout the project lifecycle.
- Manage, document, and control
the change-order process;
- Identify potential problems or
issues and take preventative or corrective actions;
- To be able to manage many tasks
at one time and keep up with aggressive schedules.
- Participate in sales
activities, proposal development and marketing of services to existing and
new customers. Deliver package services.
- Work collaboratively with other
Implementation Specialists, SMEs, Project
Managers, Corporate and Services staff to develop consulting and project
planning methodology, tools, and standards and development of analysts and
consultants.
Experience / Skills required:
- 2-3 years implementation and/or
project management in either software or hardware deployments.
- 4-6 yrs. Software
implementation and/or development experience.
- Knowledge and understanding of
Services strategic objectives and goals.
- Knowledge of CRM and/or ERP
software solutions a plus.
- Strong leadership,
communication, and organizational skills; Ability to take and accept
responsibility.
- Strong team building skills.
- Skill in relationship
development/management.
- Skill in decision-making.
- Outstanding time management
skill.
- Flexible and easily adapts to
change.
- Analytical and problem-solving
skills.
- Tools: CRM Systems, Microsoft
Project, Microsoft Excel. Experience with Client-Server or 3-tier
architectures.
- Must be extremely detailed
oriented and analytical.
- Skill in conflict resolution.
- Must be able to interact with
technical (IT) as well as non-technical audience.
Educational Requirements:
- Bachelor degree in Computer
Science or Business Administration or PMP certification or equivalent work
experience.
Travel:
- Must be willing to travel 50%
of the time to Client job sites.
Qualified candidates should E-Mail Resume To:
resume-pm2@surado.com
for this position
OR fax resume to
951-686-8503
OR send resume to
Surado Solutions, Inc.
Surado Corporate Center
University Research Park
588 Technology Court Suite 200
Riverside, CA 92507
USA
Please reference job number SIS206
in your correspondence. Please note, we do not accept
unsolicited resumes. Only qualified candidates will be notified for interview.
Surado Solutions, Inc. is an Equal Opportunity Employer.